Listening seems straight forward. After all, we do it all the time. Yet business survey after business survey tell us that people do not feel heard in their business interactions.
What is going on? What does it take to listen well in a business context?
This short e-lesson will:
1. help you understand why business listening is not as simple as you first think it might be,
2. provide you with insight into what it takes to be an effective listener in a business environment,
3. guide in the steps you can take to ensure that you can listen to your work contacts effectively whenever you need to.
I have been involved e-learning since the 1980's, when the IT organizations I led started to add just in time help and learning sub-systems to the software applications we were building for our users.
I have managed more professionals than I can count. Over the years, I have learned a lot about leading and managing talented creative people. Many of my teachers were the skilled individuals who worked for me. I am very thankful for all that they taught me.
I took doctoral level in organizational psychology later in my career, when I realized that I was not managing technology but PEOPLE who used technology to deliver services to our business customers. I was always more interested in doing than teaching then. So I went back to the work place at the tail end of my doctoral programs (twice), rather than finalizing my dissertations. At the tail end of my career, I am now devoted to teaching, when I have the experience to know what really works.
I know (all three forms: know that, know how and know why) about managing, hiring, deploying and developing talented people.
I was an early Internet champion. I have been active on the Internet since the 90's. I have been involved in deploying personal and commercial web sites and programs.
I am passionate about the future of e-learning. I believe that e-learning will have as great an impact on the future of our world as the telephone and the car did in their days.
I am translate what I know - from years of practical experience filtered through the best research and writing about people in the work place - into e-learning courses that will help you:
"Be the Best Team Player and Manager of Others That You Can Be"